FAQs

1. What types of clothing do you sell?

Currently, we offer a variety of stylish and comfortable kids' clothing, but we plan to expand to fashion for everyone in the near future.

2. How can I place an order?

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your details and complete your purchase.

3. What payment methods do you accept?

We accept various payment methods, including Bank transfer, eSewa and Khalti.

4. How long does shipping take?

Delivery times vary based on your location. Once your order is confirmed, we will provide an estimated delivery timeframe. Usually it takes around 2-5 days.

5. Can I return or exchange an item?

Yes! You can request a return within 2 days of receiving your order. While we do not offer refunds, we provide exchanges or store credit for future purchases. Items must be unworn, unwashed, and with all tags attached.

6. How do I track my order?

Once your order is shipped, we will provide tracking details via email or SMS.

7. What should I do if I receive a damaged or incorrect item?

We’re sorry for the inconvenience! Please contact us within 2 days of receiving your order, and we’ll assist you with an exchange or replacement.

8. Do you offer custom sizing or pre-orders?

At the moment, we offer standard sizes, but we may introduce more options in the future. Stay tuned for updates!

9. How can I contact customer support?

You can reach out to us via email info@primark.com.np for any questions or concerns. We’re happy to help!